Privacy Policy

Please read carefully.

1. Introduction
   Koin.S.Ep. Agkistro Drasi / Agkistro Action (hereinafter referred to as “we”, “us” or “our” in this Privacy Notice) is the data controller and is responsible for your personal data. We operate the website https://www.metaxaslinetour.gr (the “Site”). This page informs you about our policies regarding the collection, use and disclosure of personal information we receive from users of our website. By using our website, you agree to the collection and use of information in accordance with this policy.

Full legal name: Social Cooperative Enterprise (Koin.S.Ep.) Agkistro Drasi, trading as Agkistro Action.
Address: 620 43 – Neo Petritsi
Telephone: (+30) 6980138846
Email: agkistroaction@gmail.com

If your information changes, such as your address or telephone number, please contact us and let us know what has changed so that the information we hold remains accurate and up to date.

2. Information we collect and how we use it
   While using our website, we may ask you to provide us with certain personal information that can be used to contact or identify you. The personal information we collect if you contact us via the contact form on our site includes your name, telephone number and email address. You may also choose to include additional personal information in the message field of the contact form, although this is not required.

We respect your privacy and do not share your information with anyone.

Sensitive data
We do not collect sensitive data about you. Sensitive data refers to information relating to your race or ethnicity, religious beliefs, sexual orientation, political opinions and information about your health. We do not collect information about criminal offences or convictions. We do not carry out any kind of automated profiling or decision-making.

3. How we collect your personal data
   We may collect data about you from information that you provide directly to us, for example through the contact form on our website. Data may also be sent to us by you via advertising networks and platforms such as Facebook and Twitter. We may also receive data from publicly available sources, such as Companies House. Other data may be collected automatically through the use of cookies on our website. Please refer to our Cookie Policy for more information.
4. Legal basis for processing
   Under the General Data Protection Regulation (GDPR), we are permitted to process your personal data only where we have a lawful basis for doing so. Our lawful bases for processing are as follows.

Communication data
This includes any communication you send to us, whether through the contact form on our website, by direct email, text message, social media message or any other form of communication. We process this data for the purposes of communicating with you, keeping records and establishing, exercising or defending legal claims. Our lawful basis for this processing is our legitimate interests, namely responding to communications sent to us, keeping records and establishing, pursuing or defending any legal claims.

Customer data
This includes data relating to purchases of products and/or services, such as your name, title, billing address, email address, delivery address, telephone number, contact details, purchase details and card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful basis for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User data
This includes data about how you use our website and any of our online services, as well as any data you publish on our site or through other online services. We process this data to operate our website, to ensure that relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases, and to enable us to manage our website and our business. Our lawful basis for this processing is our legitimate interests, namely to allow us to manage our website and business properly.

Technical / log data
This includes data about your use of our website and online services, such as your IP address, browser details, length of visit to pages on our website, page views and navigation paths, details about how many times you use our site, time zone settings and other technology on the devices you use to access our website. The source of this data is our analytics tracking system. We process this data to analyse the use of our website and other online services, to manage and protect our business and website, to provide you with relevant content and advertising and to understand the effectiveness of our advertising. Our lawful basis for this processing is our legitimate interests, namely to allow us to manage our website and business properly, to grow our activities and to determine our marketing strategy.

Marketing data
This includes data regarding your preferences in receiving marketing from us and from our third-party partners, as well as your communication preferences. We process this data to enable you to participate in our promotions, such as competitions, prize draws and giveaways, to provide you with content and advertisements that are relevant to your interests and to measure or understand the effectiveness of such advertising. Our lawful basis for this processing is our legitimate interests, namely to study how customers use our products and services, to develop and improve them, to grow our business and to inform our marketing strategy.

5. Marketing communications
   Under data protection and electronic communications regulations, we may send you marketing communications if: (1) you have made a purchase from us or requested information from us about our products or services, or (2) you have agreed to receive marketing communications from us, and in either case you have not opted out of receiving such communications. Under these regulations, if you are a limited company, we may send you marketing emails without your prior consent. However, you can opt out of receiving marketing emails from us at any time.

You can ask us to stop sending you marketing communications at any time by following the unsubscribe links in any marketing email sent to you, or by contacting us directly with your request.

6. Disclosure of your personal information
   We may need to share your personal data with certain third parties. These may include service providers who supply IT and system administration services, professional advisers such as lawyers, bankers, auditors and insurers, government bodies that require us to report our processing activities, and third parties to whom we may sell, transfer or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specific purposes and in accordance with our instructions.

7. International transfers
   We are subject to the provisions of the General Data Protection Regulation that protect your personal data. Where we transfer your data to third parties outside the EEA, we will ensure that certain safeguards are in place to provide a similar degree of protection for your personal data. For example, we may transfer your personal data to countries that the European Commission has deemed to provide an adequate level of protection for personal data. If we use providers based in the USA that are part of the EU–US Privacy Shield, we may transfer data to them as they provide equivalent safeguards. Where we use certain service providers established outside the EEA, we may use specific contracts, codes of conduct or certification mechanisms approved by the European Commission that give personal data the same protection it has in Europe.

If none of these safeguards is available, we may ask for your explicit consent for a specific transfer. You have the right to withdraw this consent at any time.

8. Data security
   We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without authorisation. We also have procedures in place to deal with any suspected personal data breach and will notify you and any relevant regulator of a breach where we are legally required to do so.
9. Data retention
   We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting or reporting requirements. When we decide how long to keep data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether those purposes can be achieved by other means, as well as legal requirements.

For tax purposes, the law requires us to keep basic information about our customers (including contact details, identity information, financial data and transaction data) for ten years after they cease to be customers. In some cases, we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

10. Your legal rights
    Under data protection laws, you have rights in relation to your personal data. These include the right to request access, correction, erasure, restriction, transfer, to object to processing, to data portability and, where the lawful basis of processing is consent, to withdraw that consent.

If you wish to exercise any of these rights, please email us at agkistroaction@gmail.com

You will not be required to pay any fees to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or we may refuse to comply with your request under such circumstances. We may need to ask you for specific information to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure that ensures personal information is not disclosed to anyone who has no right to receive it. We may also contact you to request additional information regarding your request in order to speed up our response.

We aim to respond to all legitimate requests within one month. Occasionally, we may need more time if your request is particularly complex or if you have submitted several requests. In such cases, we will notify you.

11. Cookies
    Cookies are small data files that may include an anonymous unique identifier. Cookies are sent to your browser by a website and stored on your computer’s hard drive. Please refer to our Cookie Policy for more information.
12. Changes to this privacy policy
    This Privacy Policy is effective as of 1 January 2024 and will remain in effect except for any changes to its provisions in the future, which will take effect immediately upon being posted on this page.

We reserve the right to update or change this Privacy Policy at any time, and you should review it periodically. Your continued use of the Service after any changes are posted on this page constitutes your acknowledgment of the modifications and your consent to abide by and be bound by the updated Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided or by placing a prominent notice on our website.

You will not be required to pay any fees to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or we may refuse to comply with your request under such circumstances. We may need to ask you for specific information to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure that ensures personal information is not disclosed to anyone who has no right to receive it. We may also contact you to request additional information regarding your request in order to speed up our response.

We aim to respond to all legitimate requests within one month. Occasionally, we may need more time if your request is particularly complex or if you have submitted several requests. In such cases, we will notify you.

11. Cookies
    Cookies are small data files that may include an anonymous unique identifier. Cookies are sent to your browser by a website and stored on your computer’s hard drive. Please refer to our Cookie Policy for more information.
12. Changes t this privacy policy
    This Privacy Policy is effective as of 1 January 2024 and will remain in effect except for any changes to its provisions in the future, which will take effect immediately upon being posted on this page.

We reserve the right to update or change this Privacy Policy at any time, and you should review it periodically. Your continued use of the Service after any changes are posted on this page constitutes your acknowledgment of the modifications and your consent to abide by and be bound by the updated Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided or by placing a prominent notice on our website.

CONTACT US
If you have any questions regarding this Privacy Policy, please contact us.If you have any questions regarding this Privacy Policy, please contact us.